Privacy Policy | 客户说

contact_support 1. We're here to help. Get in touch.

You can get in touch with us at any time about the way we handle and safeguard your information. If you want to:

check_circle Update your information
check_circle Delete your 客户说 account
check_circle Change your user preferences
check_circle Register a concern or opt out of marketing

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info 2. About us

As part of our service, we provide the 客户说 application (Platform) to sales apartment, training agencies, schools, and self-employed education professionals (Practitioners/Agents) for their clients and clients.

We, our or us 客户说 (including related bodies corporate).
Our services The provision of the 客户说 platform and related AI scribing/reporting services.
You The reader of this policy, typically a user of our platform.
Your information Personal information that you may share with us.

dataset 3. What information do we collect?

We collect personal, payment, device, and educational session information to provide and improve our services. The collection of data sets is crucial for enhancing user experience, optimizing functionality, and ensuring security.

Category	Details
General Personal Information	Name, address, contact number, and email address. For education professionals, we may also collect qualifications, registrations, and training data.
Payment & Claims	Credit card information, bank details, and billing history for platform subscriptions.
Session & Meeting Data	Transcripts, meeting notes, client performance indicators, and keywords shared during recorded meetings or training sessions.
Device Information	Device ID, type, geo-location, IP address, and standard web log statistics.
De-identified Data	Aggregated information used for service operations, abuse prevention, capacity planning, and product analytics.

input 4. How do we collect your information?

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Registration

When you sign up for an account on our website or mobile platform.

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Interaction

When you record audio or upload files to be transcribed and analyzed.

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Communication

Through email, support chats, questionnaires, or feedback forms.

settings_suggest 5. How do we use your information?

We integrate data protection from the outset (Privacy by Design). We use your information to:

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Access & Delivery: Enable you to use the Platform's core transcription and reporting features.
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Product Improvement: Analyze usage patterns to improve platform reliability, usability, and service quality.
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Compliance: Help agencies maintain audit logs and dispute resolution "Vaults" as requested.
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Support: Send service updates, security alerts, and administrative messages.

campaign 6. Marketing

We may send you updates about new features or products. You can opt-out at any time via the unsubscribe link in any email or by contacting us.

We will never use your recorded session data or transcripts for marketing purposes without explicit consent.

location_on 7. Data Storage & Localization

We store customer data in private infrastructure operated by contracted service providers, including private object storage that is not publicly accessible. Backup copies are not accessed in normal product operation except where required for disaster recovery, security, or legal compliance.

share 8. Who do we share your information with?

We may share information with:

• Employees and related entities
• Secure third-party infrastructure and service providers under contractual controls
• Professional advisers and payment processors
• Regulatory bodies as required by law

cookie 9. Website & Cookies

We use cookies to remember your preferences and analyze traffic. You can reject cookies in your browser settings, though some functionality may be limited. No sensitive educational or recording data is shared with third-party analytics tools like Google Analytics.

shield_lock 10. How do we protect your information?

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Encryption

All data is encrypted both in transit and at rest using industry-standard protocols.

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Strict Access Controls

Only authorized personnel can access infrastructure, and only for maintenance purposes.

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Data Minimization

We only keep information for as long as needed for your institution's compliance requirements.

verified 11. Your Rights

You have the right to access, correct, or delete your information. You can also object to processing or request data portability.

Requests should be sent to suppport@medialai.com. We aim to respond within 30 days.

badge 12. Employees

Our employees and contractors are bound by confidentiality obligations and receive appropriate privacy and security training. Access to personal information is limited to those who need it to provide and maintain the Platform.